Regulations for receiving and distributing samples

Regulations for receiving and distributing samples by customers of 4ZOO sp. z o.o.

§1 General provisions

  1. These regulations define the rules for receiving and distributing product samples offered by 4ZOO limited liability company, headquartered at ul. marsz. Józefa Piłsudskiego 61, 24-100 Puławy, NIP: 7162828313.
  2. Product samples are added to orders placed by business customers (B2B) in the online store operated by 4ZOO sp. z o.o.
  3. The regulations apply to all customers using the possibility of receiving samples and accepting these terms.

§2 Rules for granting samples

  1. Order threshold:
    • Klient otrzymuje 10 próbek za każde pełne 500 zł brutto wydane na produkty oznaczone ikoną spent on a single order.
    • The order value is calculated based on the gross price of products excluding delivery costs.

  2. Type of samples:
    • Samples are added randomly from available products such as:
      • Trainers,
      • Treats,
      • Dog Flakes,
      • Dry food,
      • SUPER Sausages,
      • Black Treats.

  3. No selection option:
    • The client cannot choose specific samples. They are added automatically based on product availability at the time of order fulfillment.

  4. Free samples:
    • Samples are free of charge and are not included on the invoice issued for the order.

  5. Additional sample orders:
    • If the client wants to receive a larger number of samples than provided in §2 point 1, a special form must be filled out and a request submitted for consideration by 4ZOO sp. z o. o. The form is available after contact via email at: biuro@4zoo.pl.

  6. Sample unavailability:
    • In case of unavailable samples, 4ZOO sp. z o. o. reserves the right not to send them.
    • The client has no right to claim later delivery of missing samples.

§3 Restrictions and conditions for sample distribution

  1. Purpose of sample use:
    • Samples are intended solely for advertising and promotional purposes.
    • Free samples cannot be used for further resale.
    • For the resale of samples, the client has the option to purchase them on the B2B platform of 4ZOO sp. z o. o.

  2. Methods of sample distribution:
    • Samples may be distributed by the client in the following ways:
      • As additions to orders for end customers,
      • During fairs, exhibitions, or other promotional events,
      • As part of marketing campaigns and loyalty programs,
      • Cooperation with partners such as pet stores, veterinarians, or breeders.

  3. Client responsibility:
    • The client bears full responsibility for the distribution of samples and undertakes to maintain quality standards and compliance with the law.

§4 Rules for placing orders and complaints

  1. Granting of samples:
    • Samples are automatically added to orders that meet the requirements specified in §2 point 1.

  2. Complaints:
    • Complaints regarding missing samples in the shipment must be reported within 3 days from the date of receipt of the order by contacting the customer service department at the e-mail address: office@4zoo.pl.
    • 4ZOO sp. z o. o. is not responsible for any differences in the type of samples resulting from their random selection.

§5 Final provisions

  1. 4ZOO sp. z o. o. reserves the right to change these terms and conditions at any time. Changes take effect from the moment they are published on the store's website.
  2. Any matters not regulated by these terms and conditions are subject to Polish law.
  3. If you have any questions or concerns regarding these terms and conditions, please contact the customer service department at the e-mail address: office@4zoo.pl.